Privacy Policy

Fire & Oak Social House ("Fire & Oak", "we", "us") respects your privacy. This policy explains what information we collect when you visit our website, book a table, sign up for our newsletter or get in touch with us, and how we use it.

When you use our reservation or contact forms, we collect the details you give us — typically your name, email address, phone number, and any message, date, time or guest-count you provide.

If you sign up to our newsletter, we collect your email address so we can send you updates about the Social House.

We use your information to respond to reservation and event enquiries, confirm bookings, answer questions you've sent us, and — only if you've opted in — send occasional newsletter updates.

We do not sell your information to third parties.

Our website may use basic browser storage to remember simple preferences (such as whether you've dismissed a banner). We do not use tracking cookies to build advertising profiles.

We only share your information with trusted service providers who help us run the business — for example, email delivery services — and only to the extent needed for them to provide that service.

We keep enquiry and booking details for as long as reasonably needed to manage your reservation or answer your enquiry, and newsletter details until you unsubscribe.

You can ask us what information we hold about you, request a correction, or ask us to delete it, at any time — just email us using the details below.

If you have any questions about this policy, reach us at hello@fireandoak.co.za or 031 816 9160, or write to us at 262 Florida Road, Durban, South Africa.